Feedback Thoughts
I was able to analyze and make a conclusion concerning the best way to give feedback by reading the following articles: Silence the Critical Voices in Your Head Overcoming the Fear of Feedback Try Feedforward Instead of Feedback 7 Key Characteristics of Better Learning Feedback Latte Art. Commons Wikimedia With coffee being one of my favorite drinks and topics to talk about, I immediately had a connection with the article Overcoming the Fear of Feedback. One of the key takeaways presented in the article was the pneumonic devise LATTE, L isten to the customer A cknowedge the problem T ake problem-solving action T hank them E explain why the problem occurred. This method is presented to and followed by baristas working for Starbucks. Barsitas receive hundreds of orders and drink combinations in a day; therefore, there is a greater potential for drink mistakes as well as customer conflict. The customers are always critiquing the quality of their drin...