Feedback Thoughts

I was able to analyze and make a conclusion concerning the best way to give feedback by reading the following articles:

Silence the Critical Voices in Your Head
Overcoming the Fear of Feedback
Try Feedforward Instead of Feedback
7 Key Characteristics of Better Learning Feedback
Latte Art. Commons Wikimedia

With coffee being one of my favorite drinks and topics to talk about, I immediately had a connection with the article Overcoming the Fear of Feedback. One of the key takeaways presented in the article was the pneumonic devise LATTE,

L isten to the customer
A cknowedge the problem
T ake problem-solving action
T hank them
E explain why the problem occurred.

This method is presented to  and followed by baristas working for Starbucks. Barsitas receive hundreds of orders and drink combinations in a day; therefore, there is a greater potential for drink mistakes as well as customer conflict. The customers are always critiquing the quality of their drinks. Just like  baristas, everyone, myself included, at some point in their lifetime will be assigned several tasks and assignments that have the potential to be overwhelming, which has the potential to affect the quality of work and out attitudes. With that being said, upon presentation of our assignments, there will always be feedback about the quality. However, I came to a realaization that feedback isn't always negative, and that feedback can be useful in the advancement of our productivity and personal enrichment. Certain flavors of coffee are bitter and distatesful just like certain suggestions of crticism and feedback from peers. Sometimes our own personal critiques and self-feedback is ascerbic. In Silence the Critical Voices in Your Head , the author explains that we must fix our mindset and outlook regarding feedback from others and how hard we try in our minds to diminish our successes. The article focuses on how much damage we can do to ourselves, because we focus and capitalize on the negatives. I believed that this article spoke to me. When I receive feedback, I always look for what I did wrong before highlighting the positives. Although there is nothing wrong with focusing on the negative tones, we must "allow ourselves to lean in and explore praise" (Silence the Critical Voices in Your Head).

   

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